GlanceRefund Policy
Last updated: 2026-10-16
Glance offers a 14-day full trial with no payment method, so you can evaluate it before paying. Every purchase is a one-time payment; nothing renews, so there is nothing to cancel.
| Purchase | Refundable when | What happens after the refund |
|---|---|---|
| Glance Pro | Within 14 days of payment, for any reason | Pro is revoked and all Macs return to the Free plan. The 100 bonus credits are taken back; if some were already spent, your balance can go below zero and paid Widgets pause until it is back above zero. A new trial is not granted. |
| Credit pack | Within 14 days of payment, if none of that pack's credits have been used | The pack's credits are removed. A pack counts as unused when your current balance is at least the number of credits it added. |
| Partly used credit pack | Not refundable | Widget tasks that failed on our side were already refunded in credits automatically. |
| Duplicate payment | Any time | The extra payment is refunded in full. |
| Paid but not delivered | Any time | We deliver what you paid for or refund it in full, your choice. |
Credits for failed Widget tasks
These refunds are automatic and in credits, not money: a task that fails on our side, exceeds 3 processing attempts, waits more than 30 minutes in the queue, or that you cancel before processing starts gets all its credits back. Cancelling after processing has started is not refunded. If a result is unusable, email us and we will review it.
How to request a refund
- Email [email protected] from your account email with the order number and, optionally, the reason.
- We reply within 2 business days. Approved refunds are issued through Pancake by Waffo to the original payment method.
- Pro access or credits are removed only after the payment provider confirms the refund. If the refund fails, nothing changes on your account and we contact you.
Banks usually show the refund within 5 to 10 business days. Please contact us before opening a chargeback; chargebacks on valid charges may lead to account suspension under the Terms.
Your statutory rights
This policy does not limit any refund or withdrawal rights you have under the consumer law of your country.